Refund Policy

This Refund Policy describes the conditions under which refunds may be issued for credit purchases on Soulit (the "Service"). We support card payments (via Lemon Squeezy) and cryptocurrency payments (via NOWPayments).

1. Unused credit packages may be refunded within 14 days of purchase.
2. At the time of the refund request, none of the credits in the purchased package must have been used.
3. Billing errors or duplicate charges are eligible for a refund regardless of the purchase date.

1. Credits that have been used are non-refundable. If any credits from a package have been consumed, the entire package is ineligible for a refund.
2. Unused credit packages are non-refundable after 14 days from the date of purchase.
3. No refund will be issued for remaining credits if your account has been suspended or terminated due to a violation of the Terms of Service.

To request a refund, please email us with the following information:

• The email address associated with your account
• Date of purchase and amount paid
• Reason for the refund request

Contact: customer@soulit.app

1. Card payment refunds are processed through Lemon Squeezy and will be returned to the original payment method. For cryptocurrency payments, refunds will be processed in the original cryptocurrency or as equivalent credits.
2. Refund processing may take 5 to 10 business days.
3. Once a refund is approved, the corresponding credits will be immediately removed from your account.

Credits are classified as digital goods. Once used, they are considered consumed. AI conversations and images generated using credits constitute digital content consumption and are not eligible for a refund after use.

This Refund Policy may be updated in response to changes in service operations or applicable laws. Any changes will be announced through in-Service notices.